Friday 13 June 2014

Thirty Six - Walking on the path of client centricity

Creating a customer centric environment in any organization is a tough procedure. It requires restructuring of the entire work culture of an organization. Employees have to be made to learn and bring out new ways of thinking as well as processing. For this kind of customer centric approach the organizations have to make all their employee force to act devotedly as well as generate enthusiasm among the clients. Even customer expectations are changing drastically. Organizations to show their loyalty towards their customers don’t have to just meet rather exceed the expectations of their customers. Embedding customer centric behavior in each and every employee is the need of an hour for every organization to reach the pinnacle of success. Imbibing customer centric behavior can be a hard process for the companies. They may need a professional helping hand to run a wave of customer centricity among their entire employee group.

Number of organizations runs a day and half workshop to help the companies to move on the path that leads to high customer satisfaction rate. Thirty six through its workshop articulates the importance of customer centric approach to the entire workforce. It helps the employees starting from the associate level till the leadership profile to understand the expectations, tools and guidelines which can make them and their company to reach the pinnacle of success. These seminars reinforce the idea of customer centricity in an interactive way. Employees get to know the new ways of interacting with their customers.  

36 through its practical workshops help the customers to stay connected with their teams. Customers through regular interactions and feedback sharing sessions feel happy on knowing their importance. They feel confident when their business decisions are paid higher considerations. Similarly, employees also get to understand their role in clear sense. These seminars encourage and motivate the employees to comprehend their challenging and pain area of their process. This kind of practice helps the employees to make use of their innovational and creative skills and bring out the best ways of processing a task. Team through Thirty six helps to engage with the customers and show their height of commitment.

Through the thirty-six workshop the companies get to design the policies and practices from the customer point of view. It also helps them to prompt the customer centric culture. It also helps the entire work force to recognize their customers across all lines of business. Organizations through these workshops become capable enough to make profitable business decisions. They add value to the business by engaging customers in an interactive and long term relationships. Customers as well as organizations benefit themselves by reaping the benefits of offering flawless range of services.

Businesses that take the help of 36 workshops get to structure and streamline their entire processing procedures. Representatives at the seminar understand the working procedures, analyze the organizational goals, evaluate the current business position, and further bring forward result oriented and client centered methods that help in improving the customer experience.