Thirty Six : A workshop with an aim of achieving client centricity

Bringing delight and contentment to the customers is what every organization aims for. Even though the needs and requirements of the customers don’t remain same forever therefore it is very important for every business to keep a close watch on the fast changing requirements of the customers. Just knowing the requirement of the customers does not make the business a customer centric organization. It is equally important for them to serve their clients with the best class, authentic and timely services. For this it is really very significant to make the entire workforce to understand the importance of the client centric behavior. It is very important to not only meet rather exceed the client expectations to sustain a significant place in the present day competitive market scenario. Serving the clients in best manner helps in achieving the desired results in best manner and also helps in building long lasting fruitful relationship with the customers. For this business must make sure to use effective communication and interaction modes.

Truly, achieving customer satisfaction is not a piece of cake for all. It is challenging as well as rewarding task. Thirty six workshops make the business and entire employee force to understand the power of being client centric organization. These workshops by using interactive modes of delivering this message tend to ignite a kind of passion in the people to serve their clients in best manner. It is really not easy for organizations to run on the path of customer centricity without their customers. Organizations in these scenarios are taking help of different companies that render their precious help in making the entire workforce to bear same vision of attaining higher customer satisfaction level.

36 workshops assist the business to restructure their working procedures that clearly focuses on the clients demand and expectations. These workshops help the business to move on the right path which leads to customer delight and contentment. Client satisfaction is the major priority of every client centered business. The representatives at the workshop acquaint the entire team with the significance of client centric behavior. They make the business to redefine their working procedures so as to attain the best results. The bear a practical approach and make the entire workforce to work on single aim collectively. They make them to understand the workflow as well as in and out of the entire business so as to churn out results that lead to client satisfaction. 

Thirty-six is not a long spanned workshop. It is planned workshop for nearly day and a half. The representatives at thirty six make use of their domain knowledge to make the workshop more and more interactive. They make the people to understand how client centric behavior helps in winning trust and confidence of clients as well. They encourage the employees to put a step forward and bring out more and more innovative ideas that can make their processing much easier as well as client centered.

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Add value to business through customer centric approach

Customer centered refers to all the steps taken by the business in order to fulfill the needs of the clients in the best possible manner. Customer Centered approach not only involves developing products that match the requirement of customers but also includes timely responding the queries of the customers. Customer centricity does not end at offering great customer service. It refers to offering an immense experience from the first stage till the final delivery of the expected result.   It’s an approach that’s based on positioning your customer at the top   of your business. It takes years to create a culture around the needs of the customers. Execution of customer centric strategy is not a piece of cake. It involves hard core planning. It needs the companies to have in-depth knowledge and potential to understand the real objective of the customer. It requires proper tools and trained personnel who can measure the factors that help in enhancing the customer experience. Sapient thirty six through its workshop helps the companies to build and develop customer centric approach. These workshops help the business to identify the opportunities that end up at creating solutions that are best for the customers.

Present day companies have realized that exceeding the customer expectations is crucial to the growth of the business. Even the customers don’t hesitate in pulling back their foot from an established company relationship if it is not able to meet its needs in an efficient way. This is why companies leave no stone unturned in taking the steps that lead to road of customer satisfaction. Thirty-six through its workshop makes entire workforce from all level of designations to understand their customers as well as recognize their needs.

Team at 36 shares their thoughts in an interactive way and puts the same on the film by framing the same as a story. They add life to future vision of an organization. They make the employees to step into the shoes of their clients and work accordingly to attain the organizational goals. They make every effort in bringing out clear cut image of the customers, their needs and expectations.  
 
Sapient thirty six workshops help ‘the business to design their strategies in a way that caters to needs of the customers in a flawless way. These seminars help the clients to build higher level of confidence for their teams. Clients also understand their own importance. Even the clients feel satisfied when their decisions and feedback’s are given high value and significance. The entire seminar focuses on pulling out the pain areas of the company and redefining the working strategies which lead to error free processing and positive outcomes. 36 workshop also encourages the business to motivate and inspire its employee force to nurture innovative ideas that help in attaining higher growth results as well as top level of customer satisfaction.  In order to survive in this present customer-powered era with high return on investment one has to give precedence to the customers. 

Thirty Six - Walking on the path of client centricity

Creating a customer centric environment in any organization is a tough procedure. It requires restructuring of the entire work culture of an organization. Employees have to be made to learn and bring out new ways of thinking as well as processing. For this kind of customer centric approach the organizations have to make all their employee force to act devotedly as well as generate enthusiasm among the clients. Even customer expectations are changing drastically. Organizations to show their loyalty towards their customers don’t have to just meet rather exceed the expectations of their customers. Embedding customer centric behavior in each and every employee is the need of an hour for every organization to reach the pinnacle of success. Imbibing customer centric behavior can be a hard process for the companies. They may need a professional helping hand to run a wave of customer centricity among their entire employee group.

Number of organizations runs a day and half workshop to help the companies to move on the path that leads to high customer satisfaction rate. Thirty six through its workshop articulates the importance of customer centric approach to the entire workforce. It helps the employees starting from the associate level till the leadership profile to understand the expectations, tools and guidelines which can make them and their company to reach the pinnacle of success. These seminars reinforce the idea of customer centricity in an interactive way. Employees get to know the new ways of interacting with their customers.  

36 through its practical workshops help the customers to stay connected with their teams. Customers through regular interactions and feedback sharing sessions feel happy on knowing their importance. They feel confident when their business decisions are paid higher considerations. Similarly, employees also get to understand their role in clear sense. These seminars encourage and motivate the employees to comprehend their challenging and pain area of their process. This kind of practice helps the employees to make use of their innovational and creative skills and bring out the best ways of processing a task. Team through Thirty six helps to engage with the customers and show their height of commitment.

Through the thirty-six workshop the companies get to design the policies and practices from the customer point of view. It also helps them to prompt the customer centric culture. It also helps the entire work force to recognize their customers across all lines of business. Organizations through these workshops become capable enough to make profitable business decisions. They add value to the business by engaging customers in an interactive and long term relationships. Customers as well as organizations benefit themselves by reaping the benefits of offering flawless range of services.

Businesses that take the help of 36 workshops get to structure and streamline their entire processing procedures. Representatives at the seminar understand the working procedures, analyze the organizational goals, evaluate the current business position, and further bring forward result oriented and client centered methods that help in improving the customer experience. 

Customer Centricity - An important business enhancing tool

Present age is the age of globalization which demands frequent changes. Customer behavior is the deciding factor now. Customers are given more importance when it comes to making of choices. Customer centricity is the most important attribute of every business now. It tends to be mandate for the growth and success of the business. To bear a customer centric approach it is very necessary for the business to understand what actually the customer demand for. It is task of utmost focus and precision. One has to keep his eyes and ears open to make his customer happy. This does not mean that every business should entirely move on the words and parameters defined by the customers.  To become a true customer centric organization is actually the most intricate tasks. There may be chances when the organization may have to face some unanticipated challenges as well.
 
Same as business environment, customer needs also don’t remain the same forever. They also change very fast. In order match the pace with the customer it is very necessary to understand their actual objective. Business should not aim at just meeting the customer expectation. To stay ahead in the most competitive world today it is very necessary for the business to exceed the expectation level of the customers. And to do this it requires proper tools and methodology to be followed. Sapient Thirty six organizes a workshop that helps the business to develop customer centric approach. It helps in streamlining and reorganizing all the processes so that an organization can have true image of their future visualization.  This kind of customer centric strategy helps in building the strong and long lasting relationship with the customers. 

Thirty-six holds very interactive programs and helps the business to understand the logic for increasing the opportunities and profitability by following customer centric strategy.  Representatives at thirty six conduct interactive sessions so as to have clear picture of the business needs and clients expectations. After having view of the goals and objectives, the team brings out their thoughts and gives it a story by putting them on the film. This helps the business to have real image of the business scenarios and strategies.

36 tend to be a workshop for day and half. These programs aim at bringing entire workforce of an organization to work in complete coordination and synchronization to achieve common organizational goals. Such sessions help the entire employee force to dig out the best innovative and inventive ideas. Present is the customer powered age.  It is very necessary to give top most priority to the needs and desires of the customers so as to retain them. These seminars help in having a clear view of organization’s pain and challenging areas.

Sapient thirty-six through its result oriented workshop helps in building confidence in customers as well. Even business clients feel themselves to be an important part of business. It motivates the employees to work harder to give out flawless performance that would benefit their personal as well as organizational growth. 

Sapient Thirty Six - Building Customer Centric Roadmap

Every business aims at building mutual cum profitable relationship with the customer. The primary goal of every company is to serve their customers in the best manner. Even though profit making also tends to be a significant goal as it is the only reason for company’s existence. It is now very important for the business to follow a customer centric approach. To prove this it is very important to bring all the organizational resources in the line and prepare yourself to respond to the fast changing needs of customers. In order to deliver high quality customer service it is mandatory for a business to have customer centric approach. This does not imply to e mark the words of the customers. For healthy growth of a business it is very important to interact with your clients, understand their requirements, focus on your delivering capability and later put in your best efforts to deliver your services that match the demand of your clients.

Having happy and contended customers seems to be an easy achievable task but in actual terms it requires appropriate programs and workshop to align the business processes and procedure. To run these workshops is actually a task that requires complete strategic and tactical approach. Sapient thirty six conducts various workshops that help the business to understand the concept and use of customer centric behavior. This kind of workshop presents an experience that aims at better business results. It acquaints the company with all the necessary tools that can transform your company into a customer centered organization.

Sapient 36 through its workshop enables the business to create genuine relationship with the customers. It explains the benefit of aligning the organizational culture and structure so that it can directly reach customer centricity. Experts through these workshops set an effective communication with the clients to comprehend their working procedures and their challenge areas. Sapient thirty-six through its practical and innovative approach enables the business to change their business viewpoint. Representatives at Sapient thirty six seminar conceive a creative and methodological approach and therefore acquaint entire team with the methods accordingly to the most up-to-date business dynamics. 

With the workshops arranged by Sapient Thirty-six you get to discover the critical insights of the business. You get to understand what all steps are required to align the organizational tasks around the customer’s requirements. Sapient 36 assists the business to establish the culture of customer centricity within their organization by developing a comprehensive roadmap and building relevant strategies.  The present day business environment is consistently changing. Globalization also demands frequent and rapid change according the customer behavior.  

Sapient thirty six programs lay emphasis on building the necessary skill set of the entire employee force in an organization. It makes each and every employee to implement and maintain a client centric culture so that they all can bring out the best out of their creative heads and focus on achieving the targets and organizational goals determined by their customers.

Building Profitable Relationship

In present day fast changing and competitive environment, customer centricity is an essential tool for business enhancement. For being an authentic client centered organization it requires the business to move with right strategic approach and support. Customer centered culture involves complete understanding of your brand that leads to consistent delivery of services to the customers. It is really not necessary to follow the customers step by step. It just requires focusing on what actually the customers want out of business strategy you follow. Competition in the business world is getting tougher day by day. It is really becoming very hard for an organization small size or big size to continue to exist for long. Because gone are the days when just meeting the customer expectations was enough. Present are the days when every end client looks for something exceptional. Bearing a customer centric approach is equally important and demanding. Present day business houses understand the advantages of customer centered behavior. Sapient Thirty six through its services helps the business to rise above the complex business situations and chart out the best route that leads to customer satisfaction.

Sapient Thirty-six forum a workshop is also organized where in a detailed debate over 10-15 best customer centric moments is done with help of some of the best brains in the industry along with their inputs. Thirty six through its effectual program covers all the mechanism of the organization. It ensures that all the processes work in coordination with each other.

Thirty six through its seminar make the business to understand how customers are the most priceless assets of a business. They make every effort to let the business to comprehend that having customer oriented environment is not just about blindly abiding by the customer. Rather it means that both the parties should understand the needs and ambitions of an organization to generate fruitful results. To reap the advantages of successful business results it is always suggestive to make customers as partners in the innovation process. 

Delegates at Thirty six put in their level best efforts to make the entire workforce to understand their own work culture, organizational needs and the challenging areas. This kind of exploration brings all the level of workforce at same page. These brain storming sessions enable numerous of brains to think in complete synchronization and generate out the best result and solutions. Thirty six through its effective half day workshop aims at bringing transformation that makes the thought level of every employee to go parallel with the organizational needs and goals.

Thirty-six through its effective program proves that customer centric approach can deliver more advantageous and sustainable growth thereby delivering profitable returns to the business. Thirty six aims at making the organization more efficient, flexible and more enjoyable place to work.  Thirty six assists the companies in the mission to transform into client centric organization. It makes the companies leadership and workforce to understand that earning client satisfaction is not the destination or one time game rather it is long way journey that goes on till the business keep going. 


Author Bio:-
The author of this article: Sapient Thirty six makes the participants to bring out the level they want their company to be at. It digs out their purpose, vision and experience by enabling their company to deliver implausible customer service. You can find him on Google Plus to collect more knowledge with his different experiences.

A Strong Focus on Customer Centricity

In today’s competitive word it is really hard for an organization to survive for long unless it is providing something exceptional to its customers along with the good returns for its stakeholders. Most of the organizations are able to make good margins however a lot of times it is at the cost of a discontented customer. The biggest reason for the same is that customers have an ever increasing demand for good or rather an exceptional service.  It is a known fact that 10 satisfied customer might recommend a brand to just one prospective customer, however just 1 unhappy customer will tell about his experience to 10 more people. Thirty Six is a shared vision for an organization and its’ employees, which clearly depicts the current path that an organization is following along with its pros and cons in current market.  It is procedure being followed to guide the employees and depicting what is in best interest of customers and organization. Thirty six through it valued added workshop brings all the employees of an organization to think alike and follow same road map to add happy customers to the list.

Thirty-Six is a complete study of an organization and its work process from all the perspectives. Customers and stakeholders views are taken into consideration. This gives a complete idea what went wrong and what was done exceptionally well.  All this is analyzed along with organizations best brains. After a detailed discussion all the talented brains narrow down to about 10-15 moments which best describe and represent what is called as best customer centric scenarios. After understanding the present scenario, the next process in Thirty-six is to give this whole idea a vision which aims to take the company further. This vision is not something like a text book, but it is a detailed video based visualization unlike any seen before.  A complete storyboard is prepared around the best customer-centric instances and then a collective revelation of the future state of the organization is provided.  Also certain rough ideas are given which might bring a certain meaningful changes in the way an organization does its business.

Thirty-six can be summarized as a detailed description of a company’s current work procedure and its future along with highlighting what is good for its future. In includes an in-depth research where everything related to customers is shared be it feedback from customers, shareholders or employees.  All this is concluded with storyboarding the whole chain of sequence and finally producing about a three to five minute video depicting customer’s journey in future. Also along with all this is a hand book outlining each customer centric moments in more detailed version. Thirty six explains need of being best on deliverables. It aims at focusing on the attitude that not only just aims at meeting the expectations of the client rather focuses on exceeding the expectation. The complete Thirty-six process is something (if implemented), all the current as well as future customers of an organization will be thankful and will like to continue their business with your organization.

Author Bio:-
The author of this article: Sapient Thirty six makes the participants to bring out the level they want their company to be at. It digs out their purpose, vision and experience by enabling their company to deliver implausible customer service. You can find him on Google Plus to collect more knowledge with his different experiences.