Friday 21 March 2014

Building Profitable Relationship

In present day fast changing and competitive environment, customer centricity is an essential tool for business enhancement. For being an authentic client centered organization it requires the business to move with right strategic approach and support. Customer centered culture involves complete understanding of your brand that leads to consistent delivery of services to the customers. It is really not necessary to follow the customers step by step. It just requires focusing on what actually the customers want out of business strategy you follow. Competition in the business world is getting tougher day by day. It is really becoming very hard for an organization small size or big size to continue to exist for long. Because gone are the days when just meeting the customer expectations was enough. Present are the days when every end client looks for something exceptional. Bearing a customer centric approach is equally important and demanding. Present day business houses understand the advantages of customer centered behavior. Sapient Thirty six through its services helps the business to rise above the complex business situations and chart out the best route that leads to customer satisfaction.

Sapient Thirty-six forum a workshop is also organized where in a detailed debate over 10-15 best customer centric moments is done with help of some of the best brains in the industry along with their inputs. Thirty six through its effectual program covers all the mechanism of the organization. It ensures that all the processes work in coordination with each other.

Thirty six through its seminar make the business to understand how customers are the most priceless assets of a business. They make every effort to let the business to comprehend that having customer oriented environment is not just about blindly abiding by the customer. Rather it means that both the parties should understand the needs and ambitions of an organization to generate fruitful results. To reap the advantages of successful business results it is always suggestive to make customers as partners in the innovation process. 

Delegates at Thirty six put in their level best efforts to make the entire workforce to understand their own work culture, organizational needs and the challenging areas. This kind of exploration brings all the level of workforce at same page. These brain storming sessions enable numerous of brains to think in complete synchronization and generate out the best result and solutions. Thirty six through its effective half day workshop aims at bringing transformation that makes the thought level of every employee to go parallel with the organizational needs and goals.

Thirty-six through its effective program proves that customer centric approach can deliver more advantageous and sustainable growth thereby delivering profitable returns to the business. Thirty six aims at making the organization more efficient, flexible and more enjoyable place to work.  Thirty six assists the companies in the mission to transform into client centric organization. It makes the companies leadership and workforce to understand that earning client satisfaction is not the destination or one time game rather it is long way journey that goes on till the business keep going. 


Author Bio:-

The author of this article: Sapient Thirty six makes the participants to bring out the level they want their company to be at. It digs out their purpose, vision and experience by enabling their company to deliver implausible customer service. You can find him on Google Plus to collect more knowledge with his different experiences.

Thursday 6 March 2014

A Strong Focus on Customer Centricity

In today’s competitive word it is really hard for an organization to survive for long unless it is providing something exceptional to its customers along with the good returns for its stakeholders. Most of the organizations are able to make good margins however a lot of times it is at the cost of a discontented customer. The biggest reason for the same is that customers have an ever increasing demand for good or rather an exceptional service.  It is a known fact that 10 satisfied customer might recommend a brand to just one prospective customer, however just 1 unhappy customer will tell about his experience to 10 more people. Thirty Six is a shared vision for an organization and its’ employees, which clearly depicts the current path that an organization is following along with its pros and cons in current market.  It is procedure being followed to guide the employees and depicting what is in best interest of customers and organization. Thirty six through it valued added workshop brings all the employees of an organization to think alike and follow same road map to add happy customers to the list.

Thirty-Six is a complete study of an organization and its work process from all the perspectives. Customers and stakeholders views are taken into consideration. This gives a complete idea what went wrong and what was done exceptionally well.  All this is analyzed along with organizations best brains. After a detailed discussion all the talented brains narrow down to about 10-15 moments which best describe and represent what is called as best customer centric scenarios. After understanding the present scenario, the next process in Thirty-six is to give this whole idea a vision which aims to take the company further. This vision is not something like a text book, but it is a detailed video based visualization unlike any seen before.  A complete storyboard is prepared around the best customer-centric instances and then a collective revelation of the future state of the organization is provided.  Also certain rough ideas are given which might bring a certain meaningful changes in the way an organization does its business.

Thirty-six can be summarized as a detailed description of a company’s current work procedure and its future along with highlighting what is good for its future. In includes an in-depth research where everything related to customers is shared be it feedback from customers, shareholders or employees.  All this is concluded with storyboarding the whole chain of sequence and finally producing about a three to five minute video depicting customer’s journey in future. Also along with all this is a hand book outlining each customer centric moments in more detailed version. Thirty six explains need of being best on deliverables. It aims at focusing on the attitude that not only just aims at meeting the expectations of the client rather focuses on exceeding the expectation. The complete Thirty-six process is something (if implemented), all the current as well as future customers of an organization will be thankful and will like to continue their business with your organization.

Author Bio:-
The author of this article: Sapient Thirty six makes the participants to bring out the level they want their company to be at. It digs out their purpose, vision and experience by enabling their company to deliver implausible customer service. You can find him on Google Plus to collect more knowledge with his different experiences.